By accessing this website or booking a course or workshop you consent to the following terms and conditions of use.
COURSES & WORKSHOPS
For information on discounts and concessions, please see our Financial Support page. If you are unsure of which price you should pay, please contact the office.
Changes to the advertised activities
All our programme details are correct at the time of publishing our printed programme, but we will inform students of any changes to the advertised programme as necessary. Poetry courses and workshops are dynamic activities, and advertised content may occasionally be adapted to take account of students’ needs.
If students have provided us with an email address, we will email details of any changes to their booked activities. Alternatively, we will call. We will also list changes on the website. It is a student’s responsibility to confirm that they have the correct details of a booked activity before it begins.
Each course or workshop needs a certain number of students in order to run. We make the decision about whether we are going to run each activity approximately two weeks before it starts or happens. In this scenario a full refund, course transfer or credit note will be offered. If you are intending to book onto a course, please make sure you do so in plenty of time, to help us avoid unnecessary cancellations.
A successful Poetry School activity depends on the respect, cooperation and mutual understanding of others. If, in the opinion of the tutor and Poetry School Executive Director, a student is behaving abusively, disrespectfully or in a discriminatory fashion, the Poetry School reserves the right to exclude the student from current and subsequent activities, with no fee refunds made.
For information on our bursaries, please see our Financial Support page.
The Poetry School Bursary Scheme is supported by the generosity of students and other donors, for which we are very grateful. If you’d like to donate to our bursaries scheme, please visit our Support Us page.
If you would like to spread the cost of your activities, we can split the fee into two or three monthly payments.
It is only in the rarest of circumstances that we can enrol students onto part of a course and charge them a pro rata reduced fee – please contact us for individual discussions about these circumstances.
REFUNDS & CANCELLATIONS
If you cancel your booking more than four weeks before the start date of an activity, we will refund you.
If you cancel your booking less than four weeks before the start date, we will refund you but only if we can fill your place from a waiting list.
There are no refunds available for talks and readings, and any requests for seminar and tutorial /manuscript assessment / mentoring refunds will be discussed on an individual basis.
Any deposits you have made for activities that you cancel less than four weeks before the start date are non-refundable.
If we cancel a course, workshop, talk or reading, we will refund you in full.
Please be aware that we cannot refund any travel or accommodation costs you may have incurred.
If we cancel any activity for any reason and you would prefer not to receive a refund, we can credit your account with the amount paid which you can transfer to any other available and appropriate activity. Credit must be used within a year of the originally booked activity. After that point, any credit will not be refundable.
PRIVACY AND DATA
By booking, you agree that we may collect and store personal information about you and your interactions with The Poetry School. These include: your personal contact details; gender; details of your booking and course booking history, including any access and dietary needs you have told us about; records of payments (not including credit/debit cards numbers etc.); details of any grant applications, any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on electronic systems. We do not store payment card details. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about our work and other courses and support for writers that we offer. This information is processed and held on the basis of consent, and legitimate interest. You may ask for this information to be permanently deleted at any time by contacting the Poetry School. You may request to see the information held in an accessible format. We never share or sell information about our course participants with any third party, either in aggregate or in individual form.